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FAQ
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What do I do if I need customer service or want to return / exchange an item?Email us at TheGreatSantaCruzMountains@gmail.com (put "customer service" in the subject line) We don't accept returns or exchanges on items with tags taken off or items that have already been worn. If the item is the wrong size and you have not yet worn it, we can exchange it for the correct size if tags are still on. If the item is defective upon purchase, we will try to replace or refund your full cost. Please include photos showing the issue. We can't replace worn items with visible wear and tear issues. Email with any other additional questions.
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Can I follow you on Social Media?Yes! You can follow us on instagram @thegreatsantacruzmountains for the latest updates on items for sale, pop-up shops, as well as updates on life in the Great Santa Cruz Mountains!
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Can I donate to you directly, even if I don't want to purchase something? "Please email us at : thegreatsantacruzmountains@gmail.com for information about where and how to donate to Santa Cruz Mountain Fire Relief!
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