Question 1

What do I do if I need customer service or want to return / exchange an item?

Accepted Answer

Email us at TheGreatSantaCruzMountains@gmail.com 
(put "customer service" in the subject line)
 
We accept returns (within 7 days of purchase) or exchanges (within 1 month of purchase) on items that are still brand new and not worn. We can exchange for the correct size if available.
 
If the item is defective, please describe the issue and include photos if possible. We can't replace worn items with visible wear. 
 
Email with any other additional questions. Thanks!

Question 2

Can I follow you on Social Media?

Accepted Answer

Yes! You can follow us on instagram @thegreatsantacruzmountains for the latest updates on items for sale, pop-up shops, as well as updates on life in the Great Santa Cruz Mountains!

Question 3

Can I donate to you directly, even if I don't want to purchase something? "

Accepted Answer

Please email us at : thegreatsantacruzmountains@gmail.com for information about where and how to donate to Santa Cruz Mountain Fire Relief!

FAQ

Frequently asked questions

What do I do if I need customer service or want to return / exchange an item?

Can I follow you on Social Media?

Can I donate to you directly, even if I don't want to purchase something? "